Uber used technology to disrupt the taxicab industry. Amazon did it to the online retail industry. Now, new operators are leveraging technology to disrupt the automotive retail market. In the process, they are changing the way consumers buy, lease and finance their cars, while minimizing consumer contact with traditional auto dealerships.
A new crop of online platforms allows consumers to pick out and purchase a car, all without leaving their living rooms. Copious internet reviews and detailed pricing comparisons provide the buyer with plenty of information to negotiate the best deal. What’s more, these upstart companies will even deliver the car for free to the consumer, who will have five days to test-drive the vehicle before deciding whether to keep or return it. If the car doesn't live up to its promise, the dealer simply arranges a pick up and whisks the vehicle away . . .